Warranty Information

Our Commitment to Quality

At Adventure Shark Marine, we stand behind the quality and durability of our products. Your satisfaction is our top priority, and we are committed to providing a comprehensive warranty to ensure your peace of mind.

Product Warranty

All Adventure Shark Marine Inflatable boats are covered by a 3 year warranty against defects in materials and workmanship. This warranty is valid from the date of purchase and is applicable to the original purchaser.

Warranty Details

  • During the warranty period, we will repair or replace, at our discretion, any product found to be defective due to materials or workmanship.
  • The warranty covers normal use and does not extend to products damaged due to misuse, neglect, accidents, or alterations.
  • Please retain your proof of purchase, such as a receipt or invoice, as it will be required for warranty claims.
  • Shipping costs associated with returning the product for warranty service are the responsibility of the customer.

How to Submit a Warranty Claim

If you believe you have a product that falls under the warranty terms, please follow these steps to submit a warranty claim:

  1. Contact our customer support team at [email protected] to initiate the warranty claim process. Please provide your order number and a detailed description of the issue.
  2. Our customer support team will guide you through the next steps, including providing instructions on returning the product.
  3. Upon receiving the returned product, we will inspect and assess it for warranty eligibility. If the product is deemed eligible, we will proceed with the necessary repair or replacement.

Additional Information

  • Our warranty is non-transferable and only applies to the original purchaser.
  • This warranty does not cover normal wear and tear, cosmetic damage, boats used for commercial activities or issues resulting from accidents, misuse, or neglect.
  • Any repairs or replacements made under warranty do not extend or renew the original warranty period.

We are committed to ensuring your satisfaction with our products, and our warranty program is a testament to our dedication to quality and customer service.

If you have any questions or need further information about our warranty policy, please contact our customer support team.

Adventure Shark Marine pty. ltd.
[email protected]
www.adventuresharkmarine.com.au